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FAQ Page

Quotes and Ordering

  • What information do you need to quote?

    1. Garment types & quantities

    2. Art files, if you have them

    3. Print positions (front, back, sleeve)

    4. Due date

  • What's the minimum order quantity?

    • Our MOQs will vary depending on the item. It's best to contact your sales representative for confirmation.​

  • How do I place an order?​

    • If you're ordering a ready to print design, simply use our online shop feature.​

    • If you're looking for a custom print, check our How To Page.

  • How long will my order take?​

    • The standard turnaround time is 2 weeks from when your order is finalized. However, this may be subject to change depending on product, quantities, or order complexity.​

    • A rush turnaround time may be available! Check with your sales representative.

  • Are all your items in stock?

    • Products are ordered from our suppliers as required, and they may be out of stock at times. We will check availability during the quoting process, but we recommend finalizing your order ASAP to secure your stock as it is liable to change, even from the time of initial quote.​

  • Can I supply my own garments?​

    • Yes! However please note we do not offer any replacements on customer supplied garments.

  • Can you deliver my order?

    • Yes! We deliver to just about anywhere worldwide. Contact us to find out more about delivery options.

  • What forms of payment do you accept?​

    • Direct deposit via bank transfer

    • Secure online PAYPAL or credit card gateway

    • Just plain cash

Artwork & Guidelines

  • What format should I send my art files?

    • ​We can take any vector or raster file format – as long as the quality is decent! If the image is blurry or pixelated, it may not be good enough for print. If you’re unsure, email us and we’ll let you know.

    • VECTOR FORMATS: PDF, AI, EPS, or SVG files

      • Please outline/convert to curves all fonts and embed all placed files (or provide them as well)

    • RASTER FORMATS: JPEG, PNG, or PSD files

      • We recommend raster files to be 2400 px wide or larger, at a resolution of 300 DPI or higher

    • PHYSICAL COPY: Is your drawing on paper? We can scan it! Please note this will incur an artwork charge as it takes more work to prepare your print from a hard copy..

  • Can I send artwork from Canva?

    • Yes! To get the best quality files:​

      • Click on “File”

      • Select “Download”

      • Change file type to “PDF Print”

      • Click the final “Download” button​

  • How do send my art files?​

    • You can email us at info@crocostyles.com.au. Most email servers have a file upload limit of 10mb. If your files exceed this limit, there are multiple cloud transfer services available. We recommend Dropbox or WeTransfer

  • Can you create artwork for me?

    • Yes! Easy designs, like simple text or changing colours of your supplied artwork, are no problem at all.

    • Complex designs, like creating a logo or new artwork will incur an artwork charge.

    • Custom illustrations may be available depending on our team’s current workload, and the artwork charge will vary depending on the complexity of your design.​

  • Do you make AI generated artwork?​

    • No! We respect our clients enough to provide them with real, high quality artwork services instead of giving them low-quality machine generated content. We will NEVER use generative AI to “create” new designs.

    • If you supply us with an AI generated image, we are happy to use it as a reference point for your order, but please note that we will not be using AI to alter or edit what you’ve supplied.

  • Will you send me a proof before you print?

    • Yes! Once you’ve paid for your order, a proof will be sent to you within 24-48 hours. We will not print until you have approved the proof for your order: Please review it carefully!​

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